LET’S CHAT- WE ARE HERE TO HELP
Customer service is one of our highest priorities. Our aim is to not only develop the best and easiest Social Wall available on the market but we want to be also the most engaging and responsive team available. We want to be more interactive with the way we communicate with our visitors and clients. So what we’ve done is scoured the Internet for the most cost-effective (FREE) way to include a chat feature on our website and dashboard so we can quickly and easily communicate with our visitors. By sheer luck, we found one and fell in love with it. It’s called TAWK.TO and not only is it FREE but it’s very powerful and intuitive.
Setting up and installing the widgets took less than 5 minutes and the whole process was quite intuitive and easy to follow. Our website uses the WordPress CMS for the front end and they created a plugin widget you can easily install and configure. For the backend, we just needed to paste the code into the header of the site and that was it. At the bottom right-hand corner, you will see the Chat Now – Online box like the below screen, all you will need to do is click on it and then enter your details to start chatting with a member of our team. If you don’t see this chat box, it probably means we are not available to chat because we are all sleeping or just busy (another cool feature) but don’t worry you can always send us a message and we will receive it via email.
So, for all our visitors and users of Social Wall feel free to contact us via chat if that’s more convenient for you. Once again big shout out to the team at TAWK for an excellent job in creating this awesome chat tool.